Alert Triage Engine

Cut through 10,000 alerts a month

The Alert Triage Engine replaces undifferentiated transmission lists with severity-scored priority queues — so VT storms don't compete with routine 90-day check-ins for the same clinician attention.

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Alert triage engine interface showing cardiac device transmissions sorted by clinical priority with severity color coding
The EP Alert Fatigue Problem

Why alert triage is the EP clinic's #1 operational problem

8k–12k
Device transmissions received per month in high-volume EP programs
<5%
Estimated proportion requiring immediate clinical attention — yet every transmission enters the same queue
~2–4hr
Typical daily staff time spent on transmission triage in unstructured workflows

The core problem isn't volume — it's uniformity. Manufacturer remote monitoring platforms are optimized to transmit all device data. They are not optimized to tell a nurse manager which of 800 today's transmissions needs a phone call and which can wait until Thursday.

How Triage Works

Clinical severity scoring, not keyword filtering

The Alert Triage Engine applies a multi-factor clinical severity model to each incoming transmission. Scoring incorporates device type, event category, device programming context, and prior event history.

Device-type aware parsingICD, pacemaker, CRT, and ILR transmissions have distinct clinical event vocabularies — the scoring engine applies device-specific clinical logic.
Event category classificationTherapy events (shocks, ATP), arrhythmia burden, sensing/pacing abnormalities, and battery status are weighted by clinical urgency.
Priority tier assignmentEach transmission receives a Critical, Actionable, or Informational tier based on the composite score. The queue displays Critical tier at the top, always.
Customizable thresholdsProgram-specific threshold adjustments allow clinical leads to tune sensitivity for their patient population and institutional protocols.
Critical
Immediate — Same Day

VT/VF episodes, ICD shock deliveries, ATP therapy, device malfunction, complete heart block, significant pause events (>3.0 sec).

Actionable
48–72 Hours

High Afib burden (>5%), pauses above lower thresholds, elective replacement indicator approach, sensing abnormalities.

Informational
Standard Review

Scheduled 90-day transmissions with no events, routine pacing metrics within normal parameters, battery longevity stable.

See the Alert Triage Engine in your workflow

Request access and walk through triage setup with your device mix and transmission volume.

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